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VEHSI's Grievance Redress Plan is a comprehensive framework for improving transparency and accountability. 

Due to the extensive works involved in the construction of the Port-Vreed-Hoop Project, VEHSI has established a comprehensive Grievance Redress Mechanism (GRM) through which stakeholder concerns, suggestions and external grievances can be efficiently and professionally resolved.

The objectives of VEHSI's GRM are to:

CSR Contacts

Project Office

Foreshore Plantation Best

West Bank Demerara, Guyana

Corporate Office

Lot 16 Mudlot Kingston

Georgetown, Guyana


Phone: +592-608-6002


Grievance Box

Reg. 3 RDC Office

Vreed-en-Hoop Post Office

West Demerara Regional Hospital


Monday - Friday 

8:00 to 16:30 hours

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To assess potential conflicts and grievances that may arise from project activities.

To help the responding institution build capacity to deal with the assessment.

To develop an action plan to streamline the process of resolving complaints.

To serve as a mechanism that promotes accountability and transparency.

To help improve the project’s monitoring and evaluation process.

VEHSI's GRM Process

The GRM prepares VEHSI to respond to stakeholder grievances in a timely and satisfactory manner. 

Grievance submission and support information

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